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Customer Privacy
We are committed to protecting the privacy of our customers.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you to process your order and to provide you with the best possible service.
We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.
Back Orders
If your item is not in stock, we will back order for you, and will advise an expected dispatch date.
You will be emailed or telephoned with the option to cancel your order or we can suggest alternatives if you would rather not wait.
Cooling Off Period
By law you have a seven day cooling off period which starts when you receive your goods. If you wish to return any or all of your order, which must be unused and in their original condition and packaging you must do so within 7 days of receipt of your goods, please state 'Contract Cancellation' as your reason for return.
We will refund your item(s) and the appropriate postage and packing element of your original P&P charge (Consumer Protection (Distance Selling) Regulations 2000) For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.
- Before returning items, please contact us for a return authorisation number.
- When returning goods, please state as clearly as possible the following information, and ideally enclose a copy of your order:
- Your name and address, and telephone number
- Your order number / return authorisation number.
- List of items returned and reason for returning.
- What you would like us to do (refund/replace with).
It is advisable to obtain a certificate of postage for all returns, and to split the goods into parcels of max £32.00 value or send by Special Delivery or Standard Parcel with Compensation for parcels to the value of over £34.00 - please ask at your local Post Office for advice.
Returns policy
We understand you will want to look at your purchases at home before finally deciding on them.
Therefore we have a very flexible returns policy.
Aside from the requirements of the Distance Selling Regulations, where you have the right to cancel your contract for a full refund within 7 days, we will replace or refund any item provided it is unused and in the original packaging within 1 month of your order, or longer at our discretion provided the manufacturer has not changed the product specification since your purchase.
The item must be in a resellable condition.
Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
We track the electronic 'fingerprints' of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Staffordshire Kite and Board - 01782 760865
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